Samsung India’s aggressive push to keep its mobile business healthy in the COVID-19 era has led to the creation of yet another program designed to benefit customers in these difficult times. Since the first quarter of the year, the company has been focusing a lot more on growing its online retail presence and Samsung India has now launched a new service to help customers who may want to purchase new products online.
The Experience Samsung at Home program is now live in India and it lets customers book home demos for Galaxy devices, from wearables to smartphones and tablets.
Samsung brings the Exclusive Store experience directly to customers
Experience Samsung at Home has a dedicated portal where customers can enter their contact details, select the Samsung Exclusive Store that is closest to their residence, and book a home demo for a variety of Galaxy devices. Contact details are sent to the selected Exclusive Store and customers will get an appointment confirmation within 24 hours of booking the demo. Customers will then be visited by a Samsung Experience Consultant (SEC) who has been trained to follow safety guidelines while demonstrating the requested Galaxy products in the comfort of the customer’s home.
Once the demo is completed, customers can choose to purchase the demoed product online using the same portal by selecting the Home Delivery service instead of a Home Demo. Transactions will be made digitally, i.e., customers won’t have the option to pay cash for their new products. Once the demo and purchase is complete, customers will get an opportunity to send feedback to Samsung and rate their experience.
Earlier this month, Samsung India also introduced three new reward programs to boost online sales, including the Samsung Referral Program, the Samsung Student Program, and the Samsung Shop 20K Advantage Program.
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